GENERAL QUESTIONS

  1. What are the specs of your products?

Detailed product specifications can be found on the product page on our website.

  1. Do you ship worldwide? How long does it take?

Yes, we ship worldwide. Products are processed within maximum 5 business days. Typically, standard delivery time is 3-21 business days depending on the country we’re shipping to. You can find detailed processing times and shipping times on product pages.

  1. What are the shipping costs?

You can find shipping rates and times at “ Shipping Rates " page. USA shipping flat rate is $5 and over $59 is FREE. Worldwide shipping flat rate is $15 and over $290 is FREE. 

 Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country.

  1. How can find out the status of my order?

You will receive a shipping confirmation email as soon as your package leaves us. We will provide you with a tracking number. 

   IULIA Desk Items FAQ

   VENQUE Bags & Briefcases Caring and Handling

If you have any question please do not hesitate to contact from the box below.