- What are the specs on your products?
Detailed product specifications can be found in the product page on our website.
- Do you offer custom laser engraving?
Yes we do!, In the sets you can find “Set Natura Customized” which offer laser engraving for pen holder and business card holder. For a variety of custom options for all goods in bulk and corporate orders please contact with us. firstname.lastname@example.org
- What is the finish you use on products?
We like being natural and toxic free. Natura Series is not varnished. It is natural wood. Limited edition “Nero” and “Ovale Nero” products are painted black with lead-free paint and all other products are coated with lead-free transparent varnish.
- What kind of woods do you use in your products?
We use spruce wood in Natura series, in other series we use Valchromat, which is engineered colored wood.
- Why Valchromat is a unique material?
Valchromat is an innovative, award-winning material that combines the natural features of wood to the brightness of colours. On the surface small wood fibers are visible, fibres which did not absorb the organic dyes. This peculiarity gives Valchromat its unique and natural look. Also Valchromat is a non-toxic and moisture resistant material. And the quality of the material allows clean details in the product.
- How and where Iulia Products made?
Our products are manufactured at Turkey, in our workshop. Products are designed by our team.
- Are Iulia Products handmade?
Iulia products are not completely handmade. We use cnc technology and other machines in the process. However the products are finished by hand. Sanding and varnishing are made by hand.
- What other products will you come up with?
We are developing new products all the time. Leather products, wall and table clocks, IPhone Docks are on the way.
- Do you ship worldwide? How long does it take?
Yes we ship worldwide via Fedex. Products are processed within 1 business day. Customizable products are processed within 3 business days. Typically, standard delivery time change 3-10 days up to country.
- What are the shipping cost?
You can find shipping rates and times at “Shipping Rates” page.
Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country.
- How can ask status of my order?
You will receive a shipping confirmation email as soon as your package leaves from our side. We will inform you about confirmation number. And you can check the status writing the confirmation number to google search bar. You can see estimated delivery times from “Shipping Rates” page.